Unfortunately, damages to products can happen during transit and delivery. With any package delivery from UPS, FedEx, or the US Postal Service it is your responsibility to notify the delivery driver of any obvious damage to the package or merchandise. The package(s) must be inspected upon of receipt of delivery for any concealed damages. If any damages to the product(s) are discovered, Custom Hydroponic must be notified within 48 hours of receipt of delivery. Please call 760-277-6128 or email us to report a damaged package. In most cases, a replacement item will be sent out within 2 business days. The replacement item and shipping charges will be at no cost to you. The item will be re-shipped with the same freight method used on the original order that incurred the damage. We are terribly sorry about any damages that occur. We make every effort to ensure your package arrives in excellent condition as we are typically NOT reimbursed by the freight carrier for the damaged items.